Estates management

We all have a part to play in keeping our neighbourhoods safe, clean and welcoming. We ask residents to help by keeping communal areas tidy, free from clutter and clear of any items that could cause an obstruction.

The type of service and how often it takes place may vary from one location to another, depending on factors such as the building layout, facilities, levels of use and local requirements.

To help keep everyone safe and support fire prevention, all communal areas must be kept clear at all times. By working together, we can create places where everyone can live well.

Our responsibilities

Internal communal areas

We aim to keep internal communal areas clean and safe through a planned programme of cleaning and checks. The service may be delivered by our internal teams, contractors, or a combination of both, depending on the site.

Where applicable, visits may include:

• wiping marks from front doors
• cleaning the entrance, communal stairs, corridors and removing litter
• checking waste bin areas
• removing any graffiti
• window cleaning (where this is part of the service for a property)

Some buildings have additional facilities, such as lifts, communal toilets, bin chutes or shared rooms. In these buildings, the cleaning and checking arrangements may be different and include:

• cleaning internal and external lift areas
• cleaning communal toilet areas
• checking waste bin chutes
• wiping down day room furniture

Outside communal areas

Outside communal areas may include shared gardens, courtyards, pathways, parking areas, bin stores, drying areas and other external spaces that are shared by residents. The facilities and level of service will vary from site to site.

Surrounding environment

Where needed, we monitor streams, drainage channels and surrounding areas for issues such as invasive plants, fly-tipping and pollution. If we identify pollution, we’ll report it to Natural Resources Wales.

Where Sustainable Drainage Systems (SuDS) are present, we will manage and maintain them in line with site requirements to help control surface water, reduce flood risk and support local environmental benefits. This may include routine inspections, clearing debris, monitoring vegetation and working with relevant partners where specialist maintenance or improvements are required.

We carry out tree inspections and prioritise work according to risk, condition, access and available resources.

Trees in your garden are your responsibility to maintain. If you’re thinking about having work done, it’s always best to get advice from a qualified tree surgeon first. If you’re worried about a tree or aren’t sure what to do, our Estates team will be happy to help.

Other services

Window cleaning

Window cleaning is provided at some locations as part of the services available there. How often windows are cleaned may vary depending on the building and local arrangements. We carry out regular checks to make sure the service is delivered to a good standard.

Laundries

Where communal laundry facilities are provided, we work with competent contractors to maintain and repair equipment. The availability and type of laundry service may vary by site.

Quality of services

We check our estate services regularly to make sure they’re delivered to a good standard. The services provided may differ between estates, depending on local needs and arrangements.