Get involved

The best communities are shaped by the people who live in them. Your voice matters. And we’re committed to making it easy for you to get involved, share your views and help shape our services.

There’s something for everyone, whatever your interests or availability.

Buzz: Our resident panel

Buzz is a group of 13 resident volunteers who work directly with us to improve our services. Their work involves:

• Collaborating with Hedyn colleagues to support ‘Our promise to you’ and define service standards, such as ensuring homes are safe, warm, and affordable.
• Holding us to our promises and reviewing our performance at regular meetings.
• Running workshops with Hedyn colleagues to share what matters most to the community.
• Giving assurance to Hedyn that we’re doing or not doing, the right thing.

Consultative groups

Our consultative groups bring residents together to explore key topics in more detail. These sessions are a chance to:

• learn more about the work we’re doing
• share your experiences directly with our teams
• help influence decisions and priorities
• provide direct feedback on policies and initiatives

Focus groups

Want to get more hands-on? Our focus groups and co-production panels give you the chance to work closely with us to design and improve services. You could help shape solutions and test ideas, to make a real impact on how services and our promise are delivered.

Share your feedback

If you prefer something quick and flexible, you can still make your voice heard with our:

• surveys and questionnaires
• quick polls and feedback requests
• customer satisfaction reviews
• focus groups on seasonal topics as they arise

These are simple ways to tell us what’s working, and what we could do better.