Advice and support

Browse our guidance and tutorials

A Hedyn colleague adjusting one of our boilers.

Repairs and maintenance

Adjusting your boiler pressure

Watch or read our quick step-by-step tutorial to learn how to adjust the pressure on your boiler.

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Repairs and maintenance

Understanding your Fusebox

If there’s electrical power loss in your home, it's important to know what to do, how to check for power cuts in your area, and how to use your Fusebox safely.

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Safety and wellbeing

Damp, mould and condensation

Find out what causes damp, mould and condensation and how you can prevent and treat it.

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Money and bills

Money advice

Let our friendly Money Specialists help you find out what benefits you're entitled to, how to claim them, and what to do if things go wrong. 

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Estates management

Fly-tipping

Fly-tipping can have a big impact on our communities, making spaces feel unsafe, uncared for, and less enjoyable for everyone.

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Safety and wellbeing

Safeguarding

Everyone deserves to feel safe in their home and community. Our teams are trained to recognise safeguarding concerns and respond appropriately.

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A man's hand turning a valve on a boiler

Repairs and maintenance

Get to know your boiler

The boiler is an important part of your home for providing you with heating and/or hot water. It's helpful to know how it works, so you can make sure it’s in good working order.

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Safety and wellbeing

Asbestos

Asbestos is safe when it is in good condition and left undisturbed. Get advice about how to live safely with asbestos in your home.

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Money and bills

Energy advice

If you’re struggling with your energy bills or want to make your home more energy efficient, it's worth getting energy advice.

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Close up of a boiler showing the settings and screen.

Repairs and maintenance

How to reset your boiler

If your boiler is flashing a fault code, find out how to reset it. Watch our video or read our step-by-step guide.

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Estates management

Bins and recycling

The Council are responsible for collecting your recycling and rubbish. By recycling as much as you can and by keeping your street clear of rubbish you can save energy, save money and prevent disease.

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