If there’s electrical power loss in your home, it’s important to know what to do, how to check for power cuts in your area, and how to use your fusebox safely.
Video: What to do if you have no power in your home
Watch our video or read our step-by-step guide.
Step-by-step
- Check your meter to make sure you have credit available.
- Check if there is a power cut in your area by calling 105, or visiting the National Grid website. If there’s no issues with the above checks, there might be a fault in your home.
- Find your Fusebox in your home and check the switches. If one switch is in the down position, this means the circuit is tripped.
- Push the switch into the upright position to restore the power.
- If there is still a fault, the switch will trip again. Unplug any appliances you were using at the time of the power outage and contact us for further help and support.
Get in touch
Whether you’re a resident or you want to find out more about Hedyn, our Customer Experience Hub will be happy to help you.
Contact Hedyn hello@hedyn.wales 0300 1212 345 WhatsApp