Our promise to you

On this page

Our homes will be safe, warm and affordable

Keeping you safe and secure at home, delivering a reliable repairs service at an affordable rent.

Safety: Your home will meet all health and safety requirements.
Involved: You’ll have a say in setting repair standards.
Communication: We’ll keep you updated on the status of your repair.
Timeliness: We’ll do everything we can to get to you on time, and will let you know if we are running late.
Respect: We’ll leave your home safe, clean, and tidy before we leave.
Energy efficient: We’ll improve the energy efficiency of our homes and work with you to reduce your energy costs.
Affordable: We’ll keep rent and service charges affordable and transparent.

Helping you stay safe and connected, so you can play a full and active part in your community.

Antisocial behaviour: We’ll work with you and other agencies to tackle antisocial behaviour in your neighbourhood.
Visible: We’ll have a strong local presence to develop positive community relationships.
Growth: We’ll build new, sustainable homes to meet the demand for affordable housing.
Environment: Our neighbourhoods and estates will be well-maintained and attractive places to live.
Connected: We’ll support you to shape your local neighbourhood.
Sustainable: We’ll consider the impact on the environment of every decision we make.

Listening to what you tell us to continuously improve our services.

Understand: We will get to know you and what matters most to you.
Accessible: You will be able to contact us easily, in a way that suits you.
Quality: We will do all we can to get things right the first time.
Learning: We will listen and learn from your feedback to improve our services.
Engaged: We will make it easy for you to share your views.
Value for money: We will manage our projects carefully and regularly review services with you.

Helping to make sure your home is right for you.

Specialist housing: We will invest in housing for people with a specific need, such as older or disabled people, in partnership with others.
Support: We will help all those who need it to manage their home and tenancy.
Person-centred: Our services will be tailored to meet the individual needs of our diverse communities.
Adaptable: We will make the best use of the homes we manage, ensuring our properties meet individual household need.
Responsive: We will work with you to develop new services that respond to changing needs over time.

Find out what we’re doing in your area, how you can get involved, and how we’re working together to build thriving, safe and connected communities.