Book a repair

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If something in your home needs fixing, we’re here to help. You can book a repair online or give us a call if you need to.

Please tell us as soon as you notice a problem so we can put it right quickly and keep your home safe and comfortable.

Before you book

Some repairs are our responsibility, and some are yours.

You’re usually responsible for small everyday jobs, like:

If you’re unsure, don’t worry – contact us and we’ll talk it through with you.

The easiest way to report a non‑emergency repair is by using our contact us web form or by emailing hello@hedyn.wales.

You can:

For all the ways to book a repair, visit our contact us page.

Some problems need urgent action because they could affect your safety, health or security.

Emergency repairs include things like:

Call us straight away on: 0300 1212 345
We’re available 24 hours a day, every day of the year for emergencies.

If you smell gas:

When you report a repair:

Please make sure someone aged 18 or over is at home during your appointment.

We are guided by the Housing Health and Safety Rating System and aim to complete repairs within these times:

Imminent repairs: within 24 hours
Urgent repairs: Also referred to as significant repairs will be inspected within 10 days and repaired after a further five days. Repairs classified as non-significant will be completed within 28 days.
Routine repairs: within an agreed timescale

Sometimes repairs can take longer if parts are needed or access is difficult – we’ll always keep you informed.