It’s Customer Service Week so we are celebrating the people behind the phone calls and emails. Whether you’re reporting a repair, asking a question or looking for support, there’s a friendly, professional voice at the other end of the phone ready to help.
Every year, our customer service team answers thousands of calls and emails from residents across our communities. From helping someone track a repair appointment to pointing them in the right direction for advice and support, no two days are ever the same.
What keeps the team motivated is knowing they’ve made a difference, however big or small.
Customer Service Team member Amanda said: “Being part of Hedyn’s customer service team is something I am incredibly proud of. No two days are ever the same, and I love the variety that my role brings. Most importantly, it gives me the opportunity to help our customers and ensure they receive excellent service both over the phone and in person.”
Fellow team member Faith added: “I love customer service because I enjoy making a positive different in people’s lives, especially supporting elderly and vulnerable customers who may need a little extra patience and reassurance. I find it incredibly rewarding to listen, understand their needs and ensure they feel heard, valued and supported.”
I like speaking with different people going through all walks of life and providing them with help and support.
Halima Hedyn staff member
Behind every phone call, email and message is a team of real people who care about the communities they serve. They celebrate the good days with residents, support them through the more challenging ones and do their best to make every interaction a positive experience.
Did you know?
Last year, our customer service team handled more than 135,000 calls and responded to over 48,515 emails, live chat, app message and social media messages, helping residents get the information, support and services they needed.